Shipping & Return
Secure & Prompt Delivery
Every piece in our collection is carefully prepared and checked with meticulous attention to detail before it is dispatched to your doorstep. We work with reliable delivery services across the UK to ensure your order arrives safely and promptly. Once your purchase is on its way, you will receive full tracking updates so you can follow your parcel's journey every step of the way.
Hassle-Free Returns & Exchanges
Your satisfaction is our absolute priority. Should you need to return or exchange an item, we aim to make the process as straightforward and transparent as possible. You have a dedicated window to request a return, provided the item remains in its original condition. Our dedicated customer care team is always here to support you and ensure a seamless experience.
Returns & Refund Policy
At Jacquelinee London, we want you to love your purchase. If you are not entirely satisfied, we are here to help.
1. Returns Window
You have up to 14 days from the date you received your item to request a return or exchange.
2. Return Conditions
To be eligible for a return, your item must be:
In the same condition that you received it;
Unworn, unwashed, and free of any odors or signs of use;
Complete with original tags and in its original packaging.
3. Faulty or Damaged Items
If you received a defective item or something was damaged during transit, please contact us immediately at [seu-email@dominio.com] with photos of the issue so we can assist you.
4. How to Start a Return
To initiate a return or exchange, send an email to [seu-email@dominio.com] with:
Your full name;
Your order number;
The reason for the return.
Our team will reply with clear instructions on where to send the package.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.